Butler Point Academy
As our name suggests, we aim for a level of customer service comparable to that of a traditional butler or an excellent hotel. In addition to expertise, this requires outstanding social skills and the ability to anticipate some customer needs before they are even expressed.
Training staff to the highest service standards
In our internal training programme, we prepare our team before they take on roles as caretakers, doormen, service managers, hosts/hostesses, or community managers in a building. The first part of the training is led by an experienced project manager, who teaches them everything about hospitality and the exceptional experience we aim to provide our clients, ensuring our staff don't compromise on their own well-being in the process.
Next, they complete a first aid course. The third part of the training is delivered by our top staff on-site, who share all the ins and outs of the building, how various systems (like fire and camera installations) work, and how to collaborate effectively with the police and fire services.
This way, our external staff, both at the office and on-site, learn all about their roles, how to handle specific situations, and the value they bring to a building.