Proactive and efficient building management

Responsible with a proactive attitude
The service manager oversees the maintenance staff, residents, and suppliers. They communicate with residents, owners, and property managers to tackle issues, handle complaints, and prevent future problems. The service manager ensures that the property is well-maintained and meets safety regulations. With a strong sense of responsibility, they take a proactive approach to all business and operational aspects of the property.

Ensuring operational efficiency
The service manager is responsible for ensuring the operational efficiency of the building, managing technical systems, maintenance activities, and supplier relationships to guarantee the smooth running of all facilities.

Promoting customer satisfaction
The service manager works to achieve high levels of customer satisfaction through effective communication, problem-solving, and delivering quality services to all residents and tenants.

Budget management and cost optimization
Managing the budget for facilities services and activities is essential. The service manager analyses costs, sets budgets, and strives for cost optimisation without compromising service quality.

Risk management and regulatory compliance
The service manager identifies, evaluates, and manages risks related to safety, health, and compliance within the building. They implement appropriate safety measures and ensure adherence to regulations and laws.

Continuous improvement and driving innovation
The service manager continually seeks to improve processes, procedures, and services to enhance efficiency and customer experience. This includes exploring and implementing innovative technologies and practices that optimise the building's operational performance.